A free 15-minute Zoom call. No cost, no pressure.The gap nobody fills
When you buy AI from Claude, ChatGPT or Gemini, you get a very good product and a help center. What you do not get is someone who knows your business, remembers what you set up, and can pick up a text on a Tuesday afternoon.
That is not what the AI companies are set up to do. Their help is about the product, not about your shop, your crew or your clients. Questions like why your shared drive is not connecting the way you expected, or how to get your estimator to actually use it, need someone who knows your setup.
So the account sits there. Two people use it. Everyone else forgets their password and goes back to doing things the old way. That is not a failure of the tool. It is a missing piece of the setup, and it is the piece we cover.
What Support actually covers
Support is a monthly plan with a real person on the other end. Here is what you can bring to us:
- Logins, passwords and access problems, including someone leaving and someone new starting
- "How do I" questions, the small ones you feel silly asking
- "Can AI do this?" questions, so you find out before you spend a weekend on it
- Getting a stuck team member unstuck, by text or a quick call
- A check-in every month to look at what is working and what has gone quiet
- Help deciding whether to move up to Coaching or Done for you, or back down to plain Support
What it is not: it is not a rebuild of your setup every month, and it is not us doing the work for you. That is Coaching and Done for you. Support keeps the thing you already have running and keeps your people moving.
A normal month looks like
Most months are quiet, and that is the point. A few texts here, a question there.
A typical stretch might be: your office manager texts that a new hire needs access, we get them set up on the same footing as everyone else. Someone asks whether AI can draft a follow-up email from a job walk, we talk it through and show them the prompt. A person on the team keeps getting answers that feel off, we look at what they are typing and fix the habit, not the tool. Then the monthly check-in, where we ask what has gone quiet and why.
You are not booking meetings to get help. You text. We answer. If something needs more than a text, we hop on a short call.
Why the AI companies do not offer this
It comes down to scale. Claude, ChatGPT and Gemini serve a huge number of accounts. They cannot know that your crew lead works from a phone in a truck, or that your bookkeeper only touches AI on Fridays.
Their model is self serve. Yours is not. You are running a business, not learning a platform. A real person who remembers your setup closes that gap.
This is also why we set things up on your own account. You pay the AI company directly, and you keep the account whether you stay with us or not. Support is us being available, not us holding your access hostage.
What to watch out for without support
The pattern is predictable. A few things go wrong quietly:
- Staff drift back to personal AI accounts because the work account feels like a hassle
- Nobody updates the setup when the team changes, so new people never get trained
- Small problems sit for weeks and turn into "AI does not work for us"
- People use it for the wrong things and get burned once, then stop
None of these need a big fix. They need someone to notice and answer. Left alone, they are how a good setup dies.
How Support fits with the other levels
Every client starts with Setup, a one time project where we create the account, connect it to your email, files and tools, set it up for each person and run the first training. Support is the monthly layer that keeps that alive.
From there you can move up. Coaching is monthly and goal based: you bring something you want to solve, we work it out with you and hand you a written plan. Done for you is monthly plus each build quoted up front, where our team builds and runs it for you, including websites, automations, follow-up and an AI phone assistant.
You can move up or down anytime, and you can cancel Support anytime and keep your AI account. If you are in law, medical or finance, Support is also where we talk through zero data retention and private AI in your office when client files are the worry.
Start with the free AI game plan
The free AI game plan is a free 15 minute Zoom call. No cost, no pressure. We look at your business, show you where AI helps first and tell you which level fits, including what Setup would cover for you and whether Support is the right monthly level after it.
Nothing is set up for free on that call, and you get your price in writing afterward, before anything starts. If you already have AI running and just need someone to call, say so on the call and we will keep Setup short.
Book the free AI game plan and stop being alone with it.